Restaurants are always looking for practical ways to serve customers faster, reduce waiting times, and make ordering easier. During busy hours, long queues at the counter can frustrate customers and put extra pressure on staff. A restaurant self-service kiosk offers a simple solution by allowing guests to browse the menu, customize their meals, place orders, and make payments independently.
The Restaurant Self-Service Kiosk for Odoo connects the ordering screen directly with Odoo Point of Sale. It creates a smooth experience for customers while giving restaurant teams better control over orders, payments, menu details, loyalty programs, and performance reports.
This guide explains how an Odoo restaurant kiosk works and the important features it provides.
What Is a Restaurant Self-Service Kiosk for Odoo?
A restaurant self-service kiosk is a touchscreen ordering system connected to Odoo POS. Instead of waiting for a cashier, customers can explore the menu, select food items, customize their order, and choose how they want to pay.
Once an order is confirmed, it is sent directly to the active POS session. The cashier or kitchen team can then review and prepare it without entering the same information again.
The system is suitable for quick-service restaurants, cafés, food courts, bakeries, canteens, and other businesses that receive a high number of orders.
Guided Self-Ordering
The kiosk guides customers through each step of the ordering process. Guests can browse menu categories such as burgers, beverages, desserts, snacks, and meal combos.
They can open a product to view more information, select available variants, choose a combo, change the quantity, and add the item to their cart. The touchscreen layout is clean and easy to follow, even for guests using the kiosk for the first time.
This reduces the need for staff assistance and allows customers to take their time while building an order.
Attract Screen and Restaurant Branding
When the kiosk is not being used, it can display a full-screen image slideshow to attract customers. Restaurants can add promotional images, featured meals, seasonal offers, or new menu items.
The screen can also display the restaurant logo and a custom welcome message. Businesses can select a light theme, dark theme, or their own brand colour to create a consistent appearance.
This turns the kiosk into both an ordering system and a useful promotional display.
Dine-In or Takeaway Options
Different restaurants follow different service models. The kiosk can be configured for dine-in only, takeaway only, or both options.
When both are available, customers select their preferred order type from a simple start screen. The chosen option is saved with the order, allowing the restaurant team to package and serve it correctly.
This small step prevents confusion and makes order handling more organized.
Allergens and Dietary Information
Customers are becoming more careful about ingredients, allergies, and dietary needs. The kiosk allows restaurants to add allergen details, dietary labels, and calorie information to menu items.
Guests can filter products based on their preferences, such as vegetarian or other available dietary categories. Restaurants may also ask customers to confirm that they have read the allergen warning before adding a product.
Clear information allows guests to make more informed choices and reduces the need to ask staff about every menu item.
Product Variants and Combo Meals
Many restaurant products have several options. A customer may want a different size, flavour, topping, side dish, or drink. The kiosk supports product variants so guests can choose the exact option they need.
Customers can also build combo meals by selecting products from the available choices. Each option is priced correctly on the relevant order line, making the final amount clear before checkout.
This improves order accuracy and reduces misunderstandings between customers, cashiers, and kitchen staff.
Upsell Suggestions
The kiosk can display relevant add-on suggestions while a customer reviews their cart. For example, someone ordering a burger may be offered fries or a drink. A customer buying coffee may see a suggestion for a pastry.
Restaurants can create suggestion rules based on selected products or the total cart value. Because the recommendations are connected to what the guest is already ordering, they feel useful rather than random.
Upselling can increase the average order value while helping customers discover additional menu items.
Pay Now or Pay at the Counter
Restaurants can decide how payments should work on each kiosk. Customers may pay directly on the screen using an available Odoo payment provider, or they can confirm the order, receive an order number, and pay at the counter.
Offering both options makes the kiosk suitable for different restaurant workflows. Online kiosk payments reduce counter queues, while counter payments remain useful for customers who prefer cash or need assistance.
The selected payment process remains connected to Odoo POS for easier order settlement.
Add a Tip Before Payment
Restaurants can enable tipping on the kiosk checkout screen. Guests are shown preset percentage options and can choose whether they want to add a tip before completing payment.
The process is quick, clear, and does not make the customer calculate the amount manually. It also gives restaurants a simple way to support staff tipping through digital orders.
Order Number and Digital Receipt QR Code
After an order is confirmed, the kiosk displays a unique stand or order number. Customers can use this number to identify and collect their order.
The confirmation screen can also display a QR code for the digital receipt. Guests scan the code using their phone and view their receipt without requiring a printed copy.
Digital receipts are convenient for customers and can reduce paper use in the restaurant.
Direct Connection with Odoo POS
Every kiosk order is sent to the open Odoo POS session with its order or stand number. The cashier can review the order, collect payment when required, and send the details to the kitchen.
Because the customer’s selections enter the POS directly, employees do not need to type the order again. This saves time and reduces errors caused by missing or incorrectly entered information.
It also keeps kiosk and counter orders together in the same sales workflow.
Guest Language Selection
Restaurants serving international customers can allow guests to change the kiosk language. A language selector lets visitors browse the menu and follow ordering instructions in a language they understand.
This makes the system more welcoming and reduces communication difficulties. It is especially useful for restaurants located in tourist areas, airports, hotels, and busy city centres.
Kiosk Analytics and Performance Reports
The built-in dashboard gives restaurant managers a clear view of kiosk performance. They can track the number of sessions, completed orders, conversion rate, revenue, average ticket value, and upsell acceptance.
The dashboard can also show peak ordering hours and top-selling products. These details help managers understand customer behaviour and make better decisions about menus, promotions, staffing, and kiosk placement.
For example, if a large number of customers view the menu but do not complete an order, the restaurant can review its pricing, checkout process, or product presentation.
Loyalty for Regular Customers
When Odoo loyalty features are available, returning guests can enter their phone number at the kiosk. The system can recognize them and apply the restaurant’s loyalty process to their order.
Customers can earn points from kiosk purchases and continue receiving loyalty benefits without ordering through a cashier. This provides a consistent experience across self-service and regular POS orders.
Benefits for Restaurants and Customers
A Restaurant Self-Service Kiosk for Odoo can offer several practical benefits:
- Shorter queues during busy hours
- Faster and more convenient ordering
- Fewer manual order-entry mistakes
- Clear menu, allergen, and pricing information
- Better opportunities for add-on sales
- Direct connection with Odoo POS
- Support for multiple languages and payment choices
- Useful sales and customer behaviour reports
Conclusion
The Restaurant Self-Service Kiosk for Odoo offers customers a simple and convenient way to place their orders. They can browse the menu, customize meals, check dietary information, choose dine-in or takeaway, make secure payments, and receive digital receipts.
Developed by DevIntellecs, this Odoo app allows restaurants to manage kiosk orders directly through Odoo POS. Restaurants can suggest useful add-ons, reward loyal customers, and view detailed sales reports. It is a practical solution for reducing queues, improving order accuracy, and providing faster customer service.
FAQs
1. What is the Restaurant Self-Service Kiosk for Odoo?
It is a touchscreen ordering system connected to Odoo POS. Customers can browse the menu, customize meals, place orders, and select a payment option without waiting for a cashier.
2. Do kiosk orders automatically appear in Odoo POS?
Yes. Every confirmed kiosk order is sent directly to the active Odoo POS session. The cashier can review the order, collect payment when needed, and send it to the kitchen.
3. Can customers choose between dine-in and takeaway?
Yes. Restaurants can offer dine-in, takeaway, or both. The customer’s choice is saved with the order so staff can prepare and package it correctly.
4. Can customers pay directly through the kiosk?
Yes. Customers can pay on the kiosk using a configured Odoo payment provider. Restaurants can also allow customers to take an order number and pay at the counter.
5. Does the kiosk support allergens, multiple languages, and loyalty?
Yes. The kiosk can display allergen, dietary, and calorie information. Customers can switch languages and, when Odoo Loyalty is enabled, enter their phone number to earn loyalty points.
Restaurant Self-Service Kiosk for Odoo: Complete Guide